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IT Support Officer x2

Job Introduction

Are you an IT professional looking for your next permanent role?  If this is you then please read on as we may just have the role for you……

Founded in 1968, Griffiths are a sustainable Civil Engineering Contractor that helps connect communities through delivering Road, Rail, Water, and Utilities projects. We pride ourselves on delivering the highest quality projects in a healthy, safe, and sustainable manner to improve people’s everyday lives.

We have a fantastic opportunity for an IT Support Officer to join our team at our Head Offices in Abergavenny. Due to the nature of the role, we are open to applications from candidates who live in; or can commute from some of the following areas: Newport, Cardiff, Swansea, Penarth, Barry, Porthcawl, Neath, Usk, Aberdare, Merthyr Tydfil, Llanfoist, Bristol, Chepstow, Pontypridd. 

As part of a global business in CRH and a Business Unit of Tarmac PLC, the career opportunities are limitless. We are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

Role Responsibility

Reporting directly to the IT Manager, the IT Support Officer will join our project team.

On a day to day basis, the responsibilities of the IT Support Officer will include the following (not exhaustive):

  • Ensure escalated 1st Line incidents, orders and site requests assigned to them are actioned within a reasonable timeframe and are resolved to a high standard in line with Griffiths operational excellence
  • Work alongside our suppliers to achieve business goals on a day-to-day basis
  • Manage basic changes to Active directory and other systems
  • To manage and deliver project works when needed such as assisting with audits and assisting with the rollout of solutions
  • Undertake site visits for the purposes of IT installs, maintenance and support
  • Completing setups, configurations, administration and maintenance of all IT assets and the asset system
  • Maintaining documentation
  • Maintaining confidentiality in regards to the information being stored, processed or accessed and follow processes in line with team guidance

The Ideal Candidate

The ideal candidate will be an IT Support Officer who has a strong interest in all things technology and is in receipt of the following:

  • Experience in an IT support capacity with Microsoft Windows operating systems and Microsoft Office
  • Have a patient manner with users who may not be fully IT literate
  • Willingness and ability to pick up and learn new tasks and skills quickly
  • A strong and confident ability to identify inefficiencies and suggest improvements

About the Company

For the successful IT Support Officer, we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits: 

  • Training & Development
  • Enhanced holiday entitlement 
  • Contributory pension scheme 
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc. 
  • Access to our Employee Assistance helpline for free and confidential advice 
  • Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents 

Griffiths, a CRH company, is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when this happens, we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

@Alungriffiths #Alungriffiths @Griffiths @Tarmac #Tarmac #Griffiths #ITSupport #1stline #activedirectory #MSWord #MSOffice

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